The pad can become worn. Soft replacement pad attaches with durable snaps.
HEADBAND PAD (CUSHION)
Merchandise in the original, unopened manufacturer’s package that is undamaged may be returned within 5 days of receipt without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 25% inspection & restocking charge (except in-warranty defective merchandise or merchandise shipped in error by Earmark). Shipping & handling charges are not refundable. All returned merchandise must be in re-sellable condition & include all blank documentation, manuals, warranty cards, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.
Please Note: The following items are not returnable unless shipped in error or defective.
· Non-stock / Special order items or custom items are non-cancelable or returnable.
· Items that are over 30 days from date of acceptance / delivery.
· Items not in original packaging. (Blister packed, original factory product boxes)
· Freight intensive or truck freight items that have been drop shipped to you.
All returns may be subject to a 20% inspection & restocking charge (except for in-warranty defective merchandise or merchandise shipped in error by Earmark).
Shipping and handling charges incurred by any returned item are not refundable.
All returned merchandise must include all blank documentation, literature, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or restock up and above the standard percentage charge.
All returned merchandise must be re-packaged as "a box within a box." Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect its restocking / resale value.
Earmark will make every attempt to assist you if a product you've purchased from us has failed or needs repair. We do not provide emergency loaner or replacement items at no charge.
Please allow ample time for processing your return (typically your next credit card statement). If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, feel free to call our customer service department.
Damaged Merchandise Policy
We use the finest packing materials available & every effort is made to prevent damage. Claims for damaged items must be made with the carrier within two business days of receipt of merchandise. In the event damaged merchandise is received, retain the original shipping carton as proof & take the following steps:
A: United Parcel Service (UPS - 800-742-5877) - Contact your local UPS office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
B: Federal Express (Fed-Ex - 800-463-3339) - Contact your local Fed-Ex office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your Fed-Ex representative. Keep a record of the name and extension of the representative.
C: Parcel Post (USPS) – If merchandise is damaged, take the package to your local post office & file a damage claim. The post office will investigate the claim & make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.
D: Truck Line – If merchandise is delivered to you in a damaged condition, note the nature of the damage on the driver’s copy & your copy of the freight bill. Have the driver sign both copies. You can now file a claim with the carrier. If concealed damage is found, keep the damaged carton & call the truck line immediately for an inspection report.
Merchandise lost in shipment:
If you chose SIGNATURE REQUIRED at checkout and your item was delivered without a signature, merchandise will be replaced after a claim is filed.
If you chose NO SIGNATURE REQUIRED and the item was delivered but not accounted for, you will be responsible for replacement cost of your items.
Claims & Shortages: Claims for shortages/missing items must be made to Earmark within 2 business days of receipt of shipment. Claims for non-delivery must be made within 10 business days from date of invoice in order for us to properly assist you in your claim against the carrier.
Partial Shipments & Backorders: Every effort is made to ship orders fast & complete. We will partial ship & backorder where we deem appropriate unless otherwise instructed. Backordered items will be automatically shipped & invoiced when they become available. Partial shipments are due for payment within 20 days of invoice date. Some drop shipments, furniture & large production orders may require extra time for delivery (please allow 4-6 weeks). If you cannot accept partials, please indicate in writing on your purchase order.
Limited Warranty & Liability
Products sold by Earmark are warranted to the original purchaser for normal application for a period of 90 days from the date of purchase unless otherwise specified by the manufacturer of a product. If the product is defective in material or workmanship, or fails to operate for its intended purpose as described during the warranty period, it will be repaired or replaced when returned to Earmark. There are no other express or implied warranties except as set forth herein. Earmark shall have no liability or warranty covering you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use or inability to use the products, and in all cases our liability is limited to strictly to replacement, repair or the value of the product purchased. Earmark is not responsible for typographical or photographical errors and reserves the right to make adjustments or corrections due to changes in the market or product discontinuations.
Errors & Omissions
Earmark strives to provide accurate and complete information published on our web site. Unfortunately, some documents and graphics published on this website may contain technical inaccuracies or typographical errors. Earmark makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as-is" without warranty of any kind.
If a product is listed at an incorrect price, Earmark shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Earmark shall immediately issue a credit in the amount of the incorrect price.